Last updated on 29th June, 2020
1. Who are we?
Nissan ("we", "our", or "us") is strongly committed to protecting your privacy and personal information, and ensuring transparency in doing so. This Privacy Notice explains the Personal Data that we collect in connection to your use of www.thenissannext.com (“Site”), the purposes for which we collect and use them, how they are processed, when and with whom we share them, and for how long we store them.
Finally, this Privacy Notice also outlines your rights related to your Personal Data and how you can exercise them. Please read this Privacy Notice carefully. We may update this Privacy Notice from time to time, and we recommend regularly visiting this page when you use our Site.
As part of our commitment to protecting your privacy, Nissan has also adopted a set of privacy principles that applies to our activities related to the processing of your Personal Data as a customer.
2. Who is the Data Controller and Your Data Protection Contact Point?
For any Personal Data processing activities related to your use of this Site, Nissan Motor Co., LTD (“Nissan”), incorporated at 2, Takara-cho, Kanagawa-ku, Yokohama-shi, Kanagawa 220-8623, Japan, acts as Data Controller of your Personal Data.
For any questions, requests or complaints concerning this Privacy Notice, your Personal Data, and the exercise of your rights, you can contact us at our Data Protection Contact Point:
This Privacy Notice applies to your Personal Data whenever you:
- visit and use the services provided by our Site or any other version optimized for navigation on a tablet or a mobile device; and
- receive or view any newsletters or other emails that we publish or send.
This Privacy Notice does not apply to Personal Data you provide to any third parties, such as Facebook or Twitter. If you decide to access or use services or products offered by or accessible through third parties, please note that this Privacy Notice will not apply to such Personal Data and any processing activities related to them.
Please also note that some of our services accessible through this Site involve the use of third party services. We recommend that you carefully read the privacy policies of any third party services before using or signing up for them.
3. Which Personal Data Do We Collect?
For the purpose of this Privacy Notice, “Personal Data” means all information relating to an identified or identifiable natural person as defined under local privacy and data protection laws, such as the Act on the Protection of Personal Information (“APPI”) in Japan and the General Data Protection Regulations (“GDPR”) in Europe (“Privacy and Data Protection Laws”). \
We collect your Personal Data when you visit our Site. Your Personal Data can be (1) provided directly by you, (2) collected automatically, or (3) provided by third parties
(1) Personal Data Provided Directly By You:
You may provide us directly with your Personal Data. For example, you may have filled out a form to register for an event or to take a test drive. Below are some examples of Personal Data you may provide us.
- contact details (name, address, email and phone number)
- requests for products and/or services
- purchase details (car model, products and services requested)
(2) Personal Data We Automatically Collect From You
As you navigate through our Site or use our services, we automatically collect certain Personal Data about your device and browsing activities. Below are some examples of the Personal Data we automatically collect from you.
|Types of Personal Data|
|Technical data about your web browser and your terminal (such as your computer or your mobile phone) or any other interface you may use to visit our Site||Your IP address
Unique device identifiers
|Connection data and log files||Date and time you visited our Site
Bug or any other error reports
Session data such as session ID and length of access
|Information regarding your navigation on our Site||Referring websites (URL)
Entry and exit pages
Pages you viewed on our Site
(3) Personal Data Provided by Third Parties
Depending on your use of our Site and services, we sometimes receive your Personal Data through third parties and third party websites (such as Facebook or Twitter), in accordance with their privacy policies and terms and conditions of use. For example, when you visit our Site directly through a social media website such as Facebook, it provides us with information regarding your account that you have made public.
However, Nissan does not provide any Personal Data to third parties without your express consent unless we are allowed to do so under applicable law. Please see the section “To Whom Do We disclose Your Personal Data?” for more information.
4. For Which Purposes and How Do We Process Your Personal Data?
We do not process your Personal Data unless we have a specific and legitimate purpose as well as a legal basis to do so. The purposes and legal bases for the processing of your Personal Data as described in this Privacy Notice are set out in the table below:
|Types of Processing Activities||Legal Bases|
|To provide you with information, promotions, events or products and services that may interest you
||Sending you relevant information about vehicles and services
Sending you customized offers or advertisements
Proposing you a personalized customer experience
|To fulfill our legal obligations
||Keeping records of your transactions
Informing you of any changes in our processing activities if they require additional consent
Prevention and detection of fraud or other crimes
|Compliance with a legal obligation|
5. Who Do We Share Your Personal Data With?
In accordance with this Privacy Notice and the purposes listed above, we disclose your Personal Data to the following recipients, who may or may not be affiliated with Nissan:
|IT service providers
||Maintenance and provision of our IT service and systems
||Provision of services such as website hosting, email services, marketing, sweepstakes sponsors, contests & promotion, insurers, auditing, customer orders, data analytics, customer services, customer research & satisfaction surveys
|Public and government authorities
||To fulfill our legal obligations such as in relation to law enforcement or accounting regulations
In some circumstances we may also jointly utilize your Personal Data with franchised dealers, Nissan subsidiaries and affiliates.
You can find more information about our franchised dealers and subsidiaries here:
A list of our franchised dealers: http://map2.nissan.co.jp/DEALER/INFO/
A list of Nissan subsidiaries and affiliates: https://www.nissan-global.com/JP/COMPANY/PROFILE/SUBSIDIARY/
We may also disclose your Personal Data to a third party following, or in the course of, a restructuring, merger or acquisition, debt financing, sale of assets of Nissan or any other similar transaction or operation, as well as in case of insolvency, bankruptcy, or sequestration of assets during which Personal Data are transferred to third parties as Nissan’s assets.
In the event of legal proceedings, we may share information related to you that could be of assistance to us to defend our rights or resolve legal conflicts.
Finally, we share generalized statistics or Personal Data in an aggregated form for certain purposes, such as analyzing your use of our Site or services, your areas of interest and behavior.
6. How Does Nissan Protect Your Personal Data?
Nissan has implemented reasonable and appropriate technical and organizational measures in order to maintain a level of information security well adapted to the level of risk related to the processing of your Personal Data. These measures aim, in particular, to protect your Personal Data against destruction, loss, alteration, unauthorized disclosure or access, both accidental and intentional.
However, no method of transmission of data on the internet and no method of storage (in either an electronic or a physical environment) can be entirely secure. We endeavor to protect your Personal Data to the best of our abilities, but we cannot guarantee an absolute security or integrity during the transmission of your data from your system to ours. Any transmission is at your own risk.
7. Are There Any International Transfers of Your Personal Data?
The storing and processing of your Personal Data as outlined above will sometimes require that we transfer and/or store your Personal Data outside of your country or region of residence. Legislation regarding the protection of personal data of such third countries may differ from those of your country or region of residence, in particular regarding the internal management of services and commercial or marketing communications.
Where the Act on the Protection of Personal Information of Japan (the “Act”) applies and we transfer your Personal Data outside of Japan, we will take all necessary measures through contracts based on the Act and any applicable guidelines. Where GDPR applies and the country of destination is outside of the EU and does not provide a level of protection of personal data equivalent to that of the EU, we will take all necessary measures, either through an Adequacy Decision by the European Commission or, in the absence of such a decision, through appropriate safeguards such as the European Commission Standard Contractual Clauses. You can obtain documentation regarding such measures by contacting email@example.com.
8. How Long Do We Store Your Personal Data?
Nissan stores your Personal Data for a period that is reasonable and/or as required by law. The storage period will depend on the purposes for which we have collected and used your Personal Data, and as required by any relevant legislations.
In order to determine the retention period, we consider factors such as:
- Your use of our Site and services;
- The existence of contractual or legal obligations requiring us to retain your Personal Data for a fixed period;
- The existence of any legal proceedings related to your use of our Site or services.
As a rule of thumb, we only store your Personal Data in active files or systems for the duration necessary for the fulfillment of the purpose for which we collected them, in compliance with applicable legislation. For example:
- In general, we will retain all your Personal Data until the deletion of your user account, if applicable;
- Exceptionally, and unless provided otherwise by local Privacy and Data Protection Laws, we may store your email address and your name and last name for the purpose of electronic marketing activities for no longer than 3 years starting from our last communication with you. You may at any moment exercise your right to object to the processing of your Personal Data for this purpose.
If you object to the processing of your Personal Data for electronic marketing purposes, we will retain your Personal Data for the duration necessary to comply with, and prove our compliance with, your request, and will delete your Personal Data unless they are necessary for the accomplishment of another purpose, such as the use of our Site or services.
For any other type of processing aside from electronic marketing, we retain your Personal Data for the entire duration of our commercial relationship and, at its termination, we keep your Personal Data for the maximum duration authorized by law for tax and accounting purposes. We may also archive your Personal Data for the duration of any legal obligations, after which we will periodically delete them unless further processing is necessary for other purposes mentioned above.
Below is a table indicating how long we keep your data according to specific purposes:
|Pre-contractual customer relationship management
|Sending relevant information about vehicles and services, measuring performance of our advertising, sales and after sales services
||5 years for customers, 3 years otherwise
|Sending personalized advertising about vehicles, products and services and providing personalized customer experiences
||5 years for customers, 3 years otherwise
9. What Are Your Rights Regarding Your Personal Data?
In accordance with the applicable Privacy and Data Protection Laws, you may be able to exercise the following rights regarding your Personal Data processing by Nissan:
|Scope of the Rights
|Right to access
||You have the right to obtain from the Data Controller (us) confirmation on whether we process your Personal Data or not, and if we do, access to such Personal Data as well as information on their use.
|Right to rectification
||You have the right to require the Data Controller (us) to rectify Personal Data related to you that may be inaccurate, without undue delay.
|Right to erasure
||You have the right to require the Data Controller (us) to erase your Personal Data and we are obliged to erase them as requested without undue delay, when one of the following conditions applies:
the Personal Data are no longer necessary for the purposes for which we collected them or otherwise processed;
you retract your consent on which the processing of your Personal Data is based, and we have no other legal bases for the processing;
you object to the data processing and we have no compelling legitimate grounds for processing your Personal Data.
|Right to restriction of processing||You have the right to require the Data Controller (us) to restrict the processing of your Personal Data if one of the following conditions applies:
you contest the accuracy of your Personal Data, and wish to restrict the processing of your data during the period required of us to verify the accuracy of your Personal Data;
the data processing is unlawful and you oppose the erasure of your Personal Data and request the restriction of their use instead;
we no longer need your Personal Data for the purposes of the processing, but you require them for the establishment, exercise, or defense of legal claims;
you have objected to the processing of your Personal Data, and wish to restrict their processing pending the verification of whether our compelling legitimate grounds for processing override your grounds for objecting to it.
|Right to data portability||You have the right to require us to provide to you the Personal Data that concerns you and that you have provided to us, in a structured, commonly used and machine-readable format. You also have the right to require us to transmit those data to another controller.|
|Right to object||You have the right to object to our processing of your Personal Data at any time if:
the processing is based on our legitimate interest, or
your Personal Data are processed for direct marketing purposes.
For the processing activities regarding your Personal Data for which consent is legally required, you may withdraw your consent at any moment should you wish to do so. However, this withdrawal will in no way affect the lawfulness of the processing that was based on consent before the withdrawal, or subsequent processing of the same Personal Data based on other legal bases such as the performance of a contract or a legal obligation to which we are subject.
We will treat your requests with particular care in order to assure the effectiveness of your rights. If necessary, we may also ask that you provide us with additional information in order to confirm you identity before responding to your request.
Please note that under certain circumstances, such as the existence of legal obligations, we may not be able to respond to your request immediately. We will notify you of the measures taken in relation to your request within a month, unless there are exceptional circumstances justifying an extension that shall not exceed two additional months. In such a case, we will inform you of the extension and the justifications for the extension within a month from the receipt of your request.
You also have the right to lodge a complaint with the relevant authority. If you are a resident of the European Union, the full list of Data Protection Authorities of member states of the European Union can be found at the following link: https://edpb.europa.eu/about-edpb/board/members_en.
Please do not hesitate to contact us at our Data Protection Contact Point should you wish to make any requests in relation to your rights, or obtain more information on how we process your Personal Data.
10. Changes to This Privacy Notice
We may amend this Privacy Notice from time to time in order to reflect any changes in law or our data processing activities, publication of new guidelines by the relevant authorities or technological developments.
We recommend that you review this Privacy Notice each time you visit our Site so that you can stay informed on our collection, use and sharing of your Personal Data.